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THESE TERMS CONTAIN AN ARBITRATION CLAUSE, DISCLAIMERS AND LIMITATIONS OF LIABILITY. PLEASE REVIEW CAREFULLY.
The following terms ("Terms of Use") constitute an agreement between Norton Optimization Company Inc. dba Excel Panic Button ("Company"), and you that governs your use of this website and all of its associated services, content, and functionality. This policy applies to the website administered by Company (the "Website"), located at https://excelpanicbutton.com/. Company, owner and operator of the Website, is a corporation formed under the laws of the state of Arizona, United States.
Your use of the Website and any associated services constitutes your acceptance of, and agreement to, the following Terms of Use, as amended from time to time. Company reserves the right to modify, alter, amend or update its Website, policies, and these Terms of Use. These Terms of Use are subject to change without notice. If you do not agree with or do not accept any part of these Terms of Use, you must not use the Website. Your continued use of any part of the Website constitutes your acceptance of such changes. You should review the Terms of Use periodically to determine if any changes have been made.
Excel Panic Button operates on a membership-based structure. By purchasing a membership, you receive a monthly allocation of service credits. Each credit represents approximately five (5) minutes of support time with our specialists.
For the purposes of these Terms, “Specialists” or “Support Team” refers to individuals authorized by the Company to provide support services. This may include employees of the Company as well as independent contractors who have signed confidentiality agreements and been trained to deliver services on the Company’s behalf.
Service is provided at the discretion of our specialists, and credit deductions are made based on the time and complexity of the support provided. Your credit balance is updated accordingly after each interaction. Certain membership plans include access to live call support, while others include only email-based support. Features vary by plan, and Company reserves the right to adjust or discontinue features at any time.
Unused credit rollover is subject to a maximum cap, which varies by plan. These limits are disclosed at the time of purchase or on the plan selection page. Excel Panic Button reserves the right to modify rollover caps with reasonable notice.
All individual plans are subject to a one-time setup fee upon enrollment. This fee is non-refundable.
You represent and warrant that (i) any credit or payment information you supply is true and complete, (ii) charges incurred by you will be honored by your bank or credit card company, (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes, and (iv) if your initial payment method is dishonored, you will still pay the incurred charges, including any surcharge we may incur due to the dishonored payment.
The Company reserves the right to update membership pricing, features, or available plans at any time. Any changes will be communicated with reasonable notice via email or on the Website. Continued use of the service after such changes constitutes acceptance of the revised pricing and/or features. Failure to attend a scheduled live support call without at least 30 minutes advance notice may result in forfeiture of the applicable support credit at the Company’s sole discretion.
All Excel Panic Button memberships operate on a credit-based support model. Each credit represents approximately five (5) minutes of human support time, including issue review, file analysis, communication, and resolution.
Credits are deducted based on the estimated time and complexity of each request. Usage is measured in whole credit increments, and may be rounded up to the nearest full credit.
The total credit deduction for each ticket is determined by our team at their sole discretion, based on the level of effort required. Unused credits may carry over for a limited time depending on the user’s plan, as outlined at the time of purchase.
Credits are non-transferable, have no monetary value, and may only be redeemed for services as defined in your selected plan. Credits may not be sold, gifted, exchanged, or converted into cash under any circumstances. Credits are non-refundable once used.
Excel Panic Button reserves the right to expire or revoke unused credits in the event of misuse, plan cancellation, or at its sole discretion with reasonable notice.
All Excel Panic Button plans are billed on a recurring monthly basis unless canceled in advance. You may cancel your membership at any time through your account dashboard or by contacting our support team at least 24 hours before your next billing date to avoid being charged for the following cycle.
Cancellations take effect at the end of your current billing period. No prorated refunds are offered for unused time, credits, or partial months after a charge has been processed. It is your responsibility to monitor your billing cycle and submit cancellation requests in a timely manner. Excel Panic Button is not liable for charges resulting from failure to cancel before your renewal date.
We aim to provide fast, high-quality support. For email-based requests, our goal is to acknowledge your ticket within 15 minutes and resolve eligible issues within 1 hour during support hours. For live support, appointment availability is offered on a first-come, first-served basis within the time blocks defined in your plan.
Please note that all response and resolution times are targets, not guarantees. Resolution times may vary based on the complexity of your issue, volume of requests, or incomplete submissions.
If you are dissatisfied with the resolution of a ticket or would like to request an internal review, you may email support@excelpanicbutton.com with the subject line “Escalation Request” and a member of our leadership team will follow up.
Excel Panic Button treats all files, information, and screen recordings submitted through the service as confidential. Submitted materials will be accessed only by authorized members of our support team and used solely for the purpose of diagnosing and resolving your support request.
All support specialists are required to sign confidentiality and non-disclosure agreements (NDAs) as a condition of working with customer data. This ensures your files are handled with care and professionalism at every stage of the support process.
We do not sell, share, or store customer-submitted files beyond the timeframe necessary to complete the support interaction. Files may be temporarily retained for internal quality assurance or training purposes but will not be used for any purpose outside of support operations without your express written consent.
Although we take reasonable precautions to safeguard your data, you are responsible for removing or masking any sensitive information (e.g., personally identifiable information, financial records) before submission. By using the service, you acknowledge and accept these terms regarding data handling.
Excel Panic Button is designed for quick-response spreadsheet troubleshooting and real-time assistance, not long-term or custom development projects. Support requests should fall within the scope of the service, which includes, but is not limited to:
Formatting issues or data cleanup
Troubleshooting broken formulas or functions
Pivot table fixes or chart corrections
File recovery assistance or version troubleshooting
General Excel/Google Sheets how-to guidance
Support does not include:
Building new dashboards or multi-sheet workflows
Creating custom templates from scratch
Complex automation or scripting projects
Rebuilding large files or full spreadsheet design
The above lists are intended as examples, not an exhaustive definition of scope. Excel Panic Button reserves the right to determine, in its sole discretion, whether a submitted support request falls within the intended scope of the service. If a request exceeds that scope, our team will communicate those limitations and offer guidance where appropriate.
All support responses are provided by trained human specialists. Excel Panic Button does not use AI-generated or automated agents to deliver support services.
We offer 24/7 access to email-based support for all eligible membership plans. Our goal is to acknowledge incoming requests within 15 minutes and resolve standard issues as quickly as possible, typically within 1 hour.
Live call support, available on select plans, is offered during the following hours:
Monday through Friday, 9:00am – 8:00pm Eastern Time (EST).
While we strive to respond promptly, response and resolution times are targets and not guaranteed. Delays may occur during peak hours, holidays, or in cases of unusually complex requests.
Excel Panic Button reserves the right to adjust support availability hours with reasonable notice.
Excel Panic Button is committed to delivering kind, respectful, and high-quality support. To ensure a positive experience for all members and a sustainable workload for our support team, we reserve the right to limit, suspend, or terminate access to the service if a user engages in repeated or intentional misuse.
Misuse includes, but is not limited to:
Submitting requests outside the defined scope of support
Excessive or unreasonable use of credits relative to plan expectations
Attempts to obtain custom builds, full file redesigns, or development services
Harassing, abusive, or disrespectful behavior toward support staff
Determinations of misuse will be made at the sole discretion of Excel Panic Button. If misuse is identified, we may provide a warning and clarification of boundaries before limiting access or terminating the account.
Access to certain areas of the Website may be restricted. Company reserves the right to restrict areas of the Website at its sole discretion.
When registering, you agree to keep your login credentials confidential. You may not use another person's identity or trademark. If you suspect your account has been compromised, you must notify Company immediately at support@excelpanicbutton.com. Company is not liable for losses caused by unauthorized account use.
By creating an account, you confirm that you are 18 years of age or older and that your information is accurate. Violations may result in account termination without refund.
Company may disable accounts, refuse service, or revoke access for failure to comply with these Terms.
You may not reproduce, distribute, or create derivative works of the services or any content offered by Company. Support content, strategies, or solutions offered as part of the service may not be replicated or reused in other contexts without written permission from Company. All intellectual property remains the exclusive property of Company.
All membership fees, including setup fees and monthly service fees, are non-refundable. Due to the nature of the service and the real-time allocation of credits, refunds will not be issued for partial or unused portions of your membership. It is your responsibility to monitor credit usage and renewal dates.
Downloadable products or digital tools made available as part of the service are also non-refundable once accessed.
Company provides services for informational and productivity support purposes only. While our specialists strive to offer accurate, timely help, no guarantees are made regarding outcomes. Excel Panic Button is not a substitute for professional financial, legal, or technical advice. You acknowledge and agree that results may vary, and that Company assumes no responsibility for decisions made based on support provided.
All content, , tools, and communication frameworks provided through Excel Panic Button are proprietary to the Company. Unauthorized use, reproduction, scraping, redistribution, or creation of derivative services is strictly prohibited. Company may limit or revoke access to its platform or services in the event of suspicious activity, abusive behavior, or violation of these Terms.
To the extent permitted by law, Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the Website or services. Use of the service is at your own risk.
The Company shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control. This includes, but is not limited to, natural disasters, internet or power outages, third-party software failures, labor shortages, or government restrictions.
You agree to indemnify and hold harmless Company, its employees, contractors, officers, and affiliates from any claims, losses, liabilities, damages, or expenses resulting from your use of the Website or services, including but not limited to breach of these Terms or misuse of content.
These Terms shall be governed by the laws of the State of Arizona. Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, to be held in Maricopa County, Arizona.
Your use of the Website is subject to our Privacy Policy, which is incorporated into these Terms by reference.
All notices and inquiries should be directed to support@excelpanicbutton.com.These Terms constitute the entire agreement between you and the Company concerning your use of the Website and services, and supersede any prior or contemporaneous communications, whether oral or written, between you and the Company. Your continued use of the Website and services after changes to these Terms are posted constitutes your binding acceptance of those changes.
Last Updated July 25, 2024
